FAQS

What are your main advantages?
a. 18 years' export experience, clients in 100 countries.
b. Own quarries and factories make stable supply and competitive prices.
c. 200 cavers in marble and 150 cavers in granite factory make clients no worry of delivery.
d. fine quality checking, view the introduction at homepage.

Do you accept retail order? What is the minimum quantity you require? 
Yes, we do accept retail order. We sell to wholesaler, retailer and individual, with different 
price policy. No minimum order requirement.

Do you also make customized design?
Yes. We can do any dimension for any products as per client requirement.

What is your port of loading?
Marble, sandstone, limestone, travertine - mainly ship from Xingang (Tianjin), China 
Granite - ship from Qingdao and Xiamen, China

How long can my order be finished? How soon can I get my ordered products?
1) Normally one container order needs 10 - 25 days.
2) Transportation duration information:
West European main port: 27 days 
Felixstowe / Belfast / South Ampton: 40 days
Dublin: 35days
Western coast of America: about 18 days
Eastern coast of America: about 30 days
Other destination please email us to get our answer.

Are you sure the packing will be excellent? If damage happens during the transportation 
who will be responsible for that?

Yes, we are sure that our packing is safe enough. We use strong wooden crates for
outside packing. Inside, we use carboard box. In addition, we will buy "all risks" insurance
as per your requirement. In the case of damage happens, firstly you can refer to the
insurance company to claim the damage. If the damage occurred due to the fault of 
packing, our company will take the responsibility.

What is your acceptable payment?
L/C (Letter of Credit), T/T (Telegraphic Transfer), D/P

How can I get more information or place an order ?
Please email, fax or call us to place your order. E-mail: carving@starstone.sina.net
Tel: +86 10 87334619, 87334638-8217, Fax: +86 10 87334620
Website: http://www.fireplace-carving.com

Order Procedure

1. Selection of products and specify the dimensions. To get confirmation of stone. Samples are available.
2. Estimation and quotation on products, shipping and insurance cost.
3. Confirmation about the order information (quantity, price, delivery time, payment  terms etc.)4. Down payment to be sent or L/C to be set up. Fax bank statement as confirmation.
5. Production by our factory. Inspection of the finished products (customer comes here to inspect or our inspectors do it).
6. Packing, transport, make shipment to your nearest port or your final address.Submit the relevant documents (invoice, packing list, bill of lading) to the bank or fax them directly to clients to require the balance's payment.

Contact us

Beijing Stars Stone Co., Ltd.
Sales Manager:
 Mr. Genshen Tang
Tel: 008610-87334619   Fax: 008610-87334620
E-mail: carving@starstone.sina.net
MSN: genshen78@hotmail.com